Frequently Asked Questions
Where is your farm located? Is there a place to shop in person?
Fossil Farms works with over 200 family farmers locally and around the country. Fossil Farms does have a Gourmet Retail Store attached to our Corporate office where you can learn about and purchase our products. We’d love to see you! Our address is 81 Fulton Street, Boonton, New Jersey, 07005.
What type of diet are your animals fed?
Our animals graze on grass and forage other vegetation on our partnered family farms’ pastures. Their diet is supplemented with barley, oats, and corn. Our animals are never given antibiotics, steroids or growth hormones.
Why is the weight of my product different than the description?
Our cage free animals are raised without the use of antibiotics, steroids or hormones, so fluctuation in weight and size is common. When you experience a Fossil Farms product, you are ensured that every effort taken to guarantee the health and welfare of the animal has been maximized by being raised in a natural environment.
Which carrier do you use?
Our products are shipped via UPS. We strongly recommend that you send your package to a work address or arrange for someone to be at your house to receive your package, to avoid spoilage. UPS does not require a signature for your package, so it will be left on your doorstep if you are not at home.
When are orders shipped?
Orders are received and processed Monday through Friday, then shipped out Monday through Thursday, via UPS. Any orders with a two-day travel time will ship out Monday through Wednesday only. There are no Saturday deliveries.
Can I purchase a gift certificate on your website?
Absolutely! On our product menu, find the ‘Gift Card’ tab.
Can I add a message to my Gift Card order?
Yes! During the check-out process for Gift Cards, the website requests the buyer enter the following information: Recipient’s name, recipient’s email address, and a personal message (this is optional). This information gets sent to the recipient automatically, along with the gift card details, once the customer finalizes their order.
How can I contact customer service?
We are available to answer your questions or concerns Monday through Friday, from 9:00 a.m. to 6:00 p.m. Please contact us at 973-917-3155 or email firstname.lastname@example.org.
Are your products shipped fresh or frozen?
In order to maximize the integrity of our products, many items are flash frozen once packaged. This ensures quality and consistency during transit. If you are interested in purchasing fresh products only, please contact our customer service department at 973-917-3155.
How do I defrost meat properly?
To defrost safely and keep the integrity of the meat, we recommend to defrost slowly. Keep meat in the refrigerator for at least one day for small amounts (2 pounds and under) and two days for anything heavier. We do not recommend using a microwave to defrost meat, as the heat will make the products tough and flavor could be compromised. For a quick defrost, we recommend keeping the meat in the Cryovac pack and submerging in room temperature water for several hours.
How long can I keep this meat frozen?
Many of our products are have been flash frozen at the time of processing. Products can stay frozen for up to one year from the date of production. Fresh products should be consumed or frozen by the given expiration date.
Method of Payment
Fossil Farms accepts Visa, MasterCard, American Express, Discover and PayPal.
Can you cook game meats the same way as other red meats?
Game meats have less fat than beef, and therefore, can dry out easily and quickly. We suggest cooking game products rare to medium rare for the best taste and tenderness.
Can you re-freeze meat if the products arrive semi-frozen?
It is possible for products to slightly defrost during shipping, which is normal. You can re-freeze Fossil Farms products if you are not going to cook the item immediately, which will maintain the integrity of our products. The temperature in the box should be 40 degrees or less (as cold as your refrigerator). This is considered a safe temperature for consumption and will not compromise the quality of the product.
If you receive a box that has an internal temperature of 41 degrees or higher, or the packages are warm to the touch, please contact us as soon as possible via email, email@example.com, or call our office, 973-917-3155. Our Customer Service Department is available Monday through Friday, 9:00 am to 6:00 pm, Eastern Standard Time.
Why do you ship products in Styrofoam boxes?
At the present time, this material keeps our perishable products at a consistent temperature while in transit. Our packing peanuts are biodegradable, and we continue to search for more environmentally friendly cooler boxes. We encourage you to reuse our boxes when transporting food!
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