Q: How do I know that my order is safe to eat?
A: According to USDA standards, as long as the meat is cool, it is safe to eat.

Q: Can I re-freeze meat that arrives partially or fully thawed?
A: Yes, as long as the meat is still cool it is okay to re-freeze.

Q: What if my box arrived without dry ice?
A: Fossil Farms uses an insulated box packed with dry ice. After 48 hours, dry ice evaporates. According to USDA standards, providing the meat is still cool, it is safe to eat and can be re-frozen.

Q: Do I need to remove my order from the insulated box to freeze and/or refrigerate?
A: Yes. The insulation that kept your order cool in transit will also keep the temperature of your freezer/cooler from penetrating the box after transit. Please remove the items and freeze and/or refrigerate as appropriate.