I ordered in the middle of the virus craziness. I orderd 1 week before i wanted it delivered , which was two weeks before i needed it, just to allow time for them to fill my order.
It arrived on the the delivery date i chose. I was impressed that in the middle of this virus they were able to get it delivered in one week.
Arrived in a styrofoam cooler with those "bag of water" type ice packs. nothing fancy, but save the cooler and ice packs for a time you need a cooler and ice packs but don't want to use your nice ones because you are afraid of them getting lost or damaged.
Everything i orderd was shipped frozen and it was just starting to thaw. Not thawed enough for me to be concerned. Like when you buy frozen meat from the market and they have it in an open cooler so it is not rock soild frozen, but still frozen.
I put everything in the freezer and it was fine when i thawed it and cooked it.
The Emu fillet was just like beef steak fillet mignon.
I will be ordering again.